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Membership Policies

Membership Policies

Please review our membership policies. In order to offer the highest quality coaching experience possible, we ask that members abide by the rules below.

Membership Cancellation

Billing occurs on the 1st of every month. Please submit in writing  10 days notice before the 1st of the following month. Refunds will not be granted once billing has occurred.

Missed Class/Make-Up Policy

If you miss a class, you can make it up under these guidelines:
1.  You missed for a good reason (sleeping in is not a good reason)
2.  You notified your coach ahead of time or that day before class.

To make up a class:
1.  You must get approval from your coach to make up your class in their or another coach’s program.
2.  You may not drop into a sold out class.

Class Credit Policies

Important: Missed class credit(s) do not rollover into the next month – it should be taken within that month’s program. Exceptions will apply as deemed fair due to issues such as injury or a significant number of approved class credits.

Contracts/Packages

See the more formal contract online when purchasing a contract or package. There are no refunds and you can put a freeze on your account only one time during the duration of your contract. The freeze can last no longer than 90 days.

Lost/Stolen Item Policy

CrossFit San Mateo will not be held responsible for the loss or theft of personal items left in the gym or in the car parked on our premises. This includes items left in the gym for more than 30 days that were donated to goodwill.

Refunds

Refunds will be provided due to permanent disability or permanent relocation. Refunds will not be given under any other circumstances. Credits are possible, but please see the notes on class credits above. All refunds are subject to a 15% processing fee.

Personal Training Sessions

Sessions must be cancelled at least 12 hours prior to appointment otherwise the session will be fully charged without the ability to make it up.